Businesses nowadays have realized the importance company- client interaction. Communication which strings the company with its customers is a major reason that helps in retaining the customers. A better business interaction helps in providing spectacular customer service – finally, enhancing client response, corporations buy toll free numbers like the 1800 range to draw in customers and build a reliable picture for the company. Most of the people might wonder why to buy a toll free number and pay for the calls which people make? The answer is simple, the benefit of toll free numbers are way more than what you might anticipate.
The moment you put 800 numbers on your website, you will observe the change. These numbers instigate the people to make a call as they represent a customer friendly image of the company. The profit you will gain in terms of sales after getting these numbers will surpass the investment you are required to make. A toll free number says “talk to us” in a very subtle and concealed manner. These numbers help in reflecting a customer friendly image of the firm in the market, someone who is very thoughtful of people who want to reach the organization for their queries. With 800 numbers you are already lending a helping hand, this way even the reluctant clients will not hesitate to make a call.
Advantages of toll free numbers are as follows:
- An extra and more reliable option for the clients service system
- Sales advantage
- Helps you project a customer friendly and thoughtful image for your firm
- Helps you attract more leads and hence more clients
- Increase customer response
- Helps you boost your firm’s sales
Initially 800 or 1800 numbers were quite costly and so the small and medium size organizations could not lay their hands in these numbers. The scenario changed right after the introduction of toll free numbers by the hosted PBX services, which made a lot of difference. The 800 numbers became more affordable to the small scale firms, moreover with advanced calling features. Features like custom-built greetings, call forwarding, call transfer, Call Park, voicemail, music on hold and many more are available with Hosted PBX systems.
Additionally there is another advantage that makes having a toll free number more lucrative and that is the advertising advantage. This saves the company from investing in repetitive selling campaigns, but you are never sure if your promotion is hitting the right client base or not. Whereas with 1800 are there in front of the customers in the directory, surely they would prefer a more convenient way to reach to you. People usually believe with vanity or 800 numbers are in a much more stable position within in the trade and are better-known to be reliable. . Since free stuff is sometimes what attracts customers, free phone calls is what that gets their attention. If 1800 numbers attract customers, then automatically, that will result in accumulated response rates and presumably profit sales within the future. Therefore toll free number is clearly an important link between a corporation and its customers.